Solution Architect, Enterprise

Company: Fivetran
Industry: Software Engineering
Location: USA

<p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p>
<p><strong>About the Role</strong></p>
<p>Fivetran data replication connectors have been implemented across many of the world's largest enterprises.</p>
<p>As a Solution Architect in the Services team at Fivetran, you will facilitate the implementation, configuration, and optimization of the Fivetran platform and product suite through your expertise in various applications, databases, data warehouses / lakehouses, and APIs. This includes adjacent transformation, open data infrastructure (e.g., open storage and table formats), and data activation workflows where relevant. Working directly with customer stakeholders, you will define requirements and work to facilitate an architecture and integration that fulfills those requirements. Along the way, you will facilitate the optimization of the implementation through performance tuning, offer best-practice advice on source and target setup & use your analytical skills to troubleshoot issues and support use cases where trusted, well-governed data pipelines enable analytics and emerging AI/ML initiatives.</p>
<p>An essential part of the role of the Solution Architect will be enabling customers to take responsibility for the installation once it has been tested and is ready for deployment into a Production environment. To this end, you should feel comfortable in producing enablement collateral and training teams to adopt what may be a new software application.</p>
<p>Finally, you will not be working alone; your role will encompass interactions with customer stakeholders and a wide range of internal stakeholders, including Account Executives, Customer Success Managers, Sales Engineers, Customer Support Engineers, Product Managers, and Software Engineers. Therefore, you should be comfortable liaising with both technical and non-technical stakeholders triaging on a wide range of topics.</p>
<p>This is a full-time position based remotely in the US with strong preference for Central and East Coast timezone states: TX, NH, VT, MA, RI, CT, NY, NJ, PA, DE, MD, VA, NC, SC, GA, FL, DC, WV.</p>
<p><strong>Technologies You’ll Use</strong></p>
<ul>
<li>Fivetran Fivetran SaaS, Hybrid Deployment, and HVR (self-hosted) architectures</li>
<li>On-premises and cloud databases, including: Oracle Microsoft SQL Server IBM Db2 MySQL PostgreSQL SAP HANA</li>
<li>On-premises and cloud data warehouses / lakehouses, including:: Snowflake Databricks BigQuery Redshift</li>
<li>Fivetran Managed Data Lake Service (MDLS) concepts and open table formats such as Apache Iceberg and Delta Lake Operating systems, including: Windows Linux Unix</li>
<li>Cloud Services Providers AWS, GCP or Azure environments and services</li>
<li>Container and Orchestration Docker, Podman, and Kubernetes (including containerized application deployment and orchestration) Git</li>
</ul>
<p><strong>What You’ll Do</strong></p>
<p>As a key member of our customer-facing team, you’ll be directly involved in helping customers successfully implement and optimize Fivetran data movement solutions across various data environments.</p>
<p>Your responsibilities will include:</p>
<ul>
<li>Installation and Setup - Lead the installation and setup of Fivetran products for customers, ensuring that environments are fully prepared for replication.</li>
<li>This will involve: Preparing environments for replication, including SQL scripting or command-line operations to ensure full transaction logging, archiving/backup, and table analysis/preparation.</li>
<li>Configuring high-volume database connectors using user interfaces (UIs), command-line tools, and/or APIs, to meet customer needs.</li>
<li>Work in containerized environments, including Kubernetes, with hands-on involvement in deployment, configuration, and troubleshooting, while collaborating with infrastructure or DevOps teams as needed.</li>
<li>Implementation Support and Troubleshooting - Work closely with customer teams to identify, troubleshoot, and resolve any issues during the implementation phase.</li>
<li>You will focus on: Assisting with data validation to ensure accurate data replication. Analyzing and optimizing performance to meet customer expectations.</li>
<li>Offering database and environment tuning to enhance overall efficiency and effectiveness.</li>
<li>Customer Training and Enablement Empower customer teams to take full ownership of Fivetran implementations by providing hands-on training, detailed documentation, and ongoing support, ensuring they feel confident managing their data pipelines independently.</li>
</ul>
<p><strong>Sk…