Senior Manager, Platform Engineering – Secure Supply Chain

Company: Twilio
Industry: Software Engineering
Location: USA

<p><strong>Who we are </strong></p>
<p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.</p>
<p>Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br />We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p>
<p>.</p>
<p><strong>See yourself at Twilio</strong></p>
<p>Join the team as Twilio’s next<strong> Senior Manager, Platform Engineering - Secure Supply Chain.</strong></p>
<p><strong>About the job</strong></p>
<p>This position is needed to lead Twilio's Platform Engineering Secure Supply Chain team, which provides critical infrastructure for software development across the company. The team owns systems spanning source control management, build systems, and artifact management, ensuring secure and efficient software delivery for all of Twilio. This leader will drive strategy, operational excellence, and cross-functional collaboration with Security, Compliance, and Product Engineering teams while creating leverage and centralizing the cost of change across the organization.</p>
<p><strong>Responsibilities</strong></p>
<p>In this role, you’ll:</p>
<ul>
<li>Lead and develop a team of engineers responsible for Twilio's secure supply chain infrastructure, including source control management (SCM), build systems, and artifact management platforms</li>
<li>Define and execute strategic vision for secure supply chain capabilities that create leverage and centralize the cost of change across the entire engineering organization</li>
<li>Partner closely with Security, Compliance, and Product Engineering leadership to establish and enforce secure supply chain standards, policies, and best practices company-wide</li>
<li>Drive operational excellence through metrics, service level objectives, and continuous improvement initiatives that balance security requirements with developer productivity</li>
<li>Build and maintain strong relationships with internal customers and stakeholders, translating business needs into technical solutions and roadmap priorities</li>
<li>Develop engineering talent through coaching, mentorship, and career development while fostering a culture of ownership, collaboration, and technical excellence</li>
<li>Champion automation, self-service capabilities, and platform thinking to scale secure supply chain practices across Twilio's diverse product portfolio</li>
<li>Collaborate with peer engineering leaders across the Platform organization to ensure cohesive technical strategy and efficient delivery</li>
<li>Communicate technical strategy, progress, and challenges effectively to senior leadership and cross-functional stakeholders</li>
</ul>
<p><strong>Qualifications </strong></p>
<p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p>
<p><strong>*Required:</strong></p>
<ul>
<li>8+ years of experience in software engineering, platform engineering, or infrastructure roles, with at least 4+ years in engineering management leading teams of 8-12 engineers</li>
<li>Proven track record leading platform engineering team and developer platform initiatives at scale in complex, multi-product organizations</li>
<li>Experience leading teams through significant technical migrations or platform modernization efforts</li>
<li>Deep technical knowledge of source control systems (GitHub), build systems (Buildkite, GitHub Actions, Harness), and artifact management platforms (Artifactory, Nexus, container registries)</li>
<li>Strong understanding of secure supply chain practices in cloud environments (AWS, GCP, Azure) including cloud-native CI/CD, container security, infrastructure-as-code, and cloud service integrations</li>
<li>Demonstrated experience partnering with Security and Compliance teams to implement security controls, vulnerability management, and compliance requirements without compromising developer velocity</li>
<li>Strong people leadership skills including hiring, performance management, coaching, and developing high-performing engineering teams</li>
<li>Excellent stakeholder management and communication skills with ability to influence and align c…