Seasonal Customer Love Associate – (Remote – TX based)

Company: Reformation
Industry: Customer Success
Location: USA

<p><strong>Who We Are:</strong></p>
<p><strong>Being naked is the #1 most sustainable option. We're #2.</strong></p>
<p>Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of <strong>Fast Company’s Brands That Matter</strong>and winning a <strong>Best Carbon Footprint</strong>award, we have big goals like being <strong>Climate Positive by 2025</strong>, <strong>Circular by 2030</strong>, and pushing the whole industry forward along the way.Our work has gotten love in <strong>Drapers</strong>and <strong>Sourcing Journal</strong>, and<strong>TIME</strong>wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.</p>
<p>We're a global brand with 50+ stores (and counting) around the world, and our own<strong>sustainable factory in LA</strong>. We innovate across categories like <strong>accessories</strong>, <strong>swimwear</strong>, and <strong>sleepwear</strong>, and we reach millions of people with campaigns like <strong>this</strong>,<strong>this</strong>, and <strong>this</strong>. </p>
<p>None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.</p>
<p>And starting right now, we want to do all that<strong> with you.</strong></p>
<p><strong>What You’ll Do: </strong></p>
<ul>
<li>Provide consistently magical customer service across all customer service channels</li>
<li>Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships</li>
<li>Consistently meet and exceed performance goals</li>
<li>Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item</li>
<li>Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible</li>
<li>Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development</li>
<li>Get to know the ins and outs of all aspects of the business and gain exposure to different teams</li>
</ul>
<p><strong>Who You Are: </strong></p>
<ul>
<li>Smart, incredibly organized, and driven towards excellence</li>
<li>Passionate about Reformation’s mission and products</li>
<li>An incredibly friendly person who loves interacting with people and never loses their cool</li>
<li>Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies</li>
<li>Positive and willing to take on any task, big or small</li>
<li>Strong communication skills across all customer service channels, including email, text, and chat</li>
<li>Able to meet deadlines consistently while juggling multiple tasks; excellent with time management</li>
<li>Flexible and able to work in a constantly changing environment </li>
<li>Productive, focused work style to successfully meet case volume expectations</li>
</ul>
<p><strong>Extra Credit:</strong></p>
<ul>
<li>Prior experience on an e-commerce customer service team</li>
<li>Proficiency with Kustomer and Google Suite</li>
</ul>
<p><strong>Availability:</strong></p>
<p>We’re currently hiring for Seasonal roles with both part-time and full-time availability needed in May. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.</p>
<p>Top-performing Seasonal employees may be asked to extend their contract and join us for the next season. They may also be considered for permanent roles on our core team, based on business needs and individual performance.</p>
<ul>
<li>Part-Time: 8–29 hours/week, with occasional weekend shifts required</li>
<li>Full-Time: 32–40 hours/week, with occasional weekend shifts required</li>
</ul>
<p>Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.</p>
<p><strong>Compensation: </strong></p>
<p>At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated wage for this position is <strong>$17.60 - $18.65 per hour</strong>, depending on a variety of factors, including but not limited to location, relevant experience, skills, qualifications, and internal compensation equity.</p>
<p>This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.</p>
<p>Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total reward…