Senior Operations Specialist – Merchant Onboarding (German speaking)

Company: Wolt - English
Location: Berlin, Berlin, Germany

About Wolt
<p>At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br><br>Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</p><p><strong>Are you detail-orientated and have excellent communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to talk to you!</strong></p>
<p>Our Onboarding Operations team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success through a seamless onboarding, menu and photo experience. As Wolt grows in both size and scope of our offering, the strength of our engine must grow with it.</p>
<p>As a member of our team, you will master the core functions, including onboarding partners and managing cross-functional partners both internally and externally for the German market. You will interact with partners, welcome them to Wolt and ensure their experience is seamless and they are set up for success!</p>
<strong>What we offer</strong>
<ul>
<li>The opportunity to help shape something extraordinary in an international environment</li>
<li>A high learning and growth curve in a global technology company</li>
<li>An attractive salary and flexible working hours</li>
<li>Independent work in a dynamic team</li>
<li>A flat hierarchy in a start-up atmosphere</li>
<li>Discount on Wolt orders</li>
<li>Public transport allowance</li>
<li>Wellness allowance (Urban Sports Club)</li>
<li>Weekly (virtual) all-hands meetings and regular team events</li>
<li>Flexible working hours + 30 days paid holiday</li>
</ul>
<strong>What you'll be doing</strong>
<ul>
<li>Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience</li>
<li>Inform partners about processes and procedures via form, email and phone, mostly in German language</li>
<li>Monitor processes and track progress through Monday.com and other Wolt software</li>
<li>Learn, master and improve our systems, tools and processes</li>
</ul>
<strong>Our modest expectations</strong>
<ul>
<li>You have a positive attitude and an entrepreneurial spirit</li>
<li>You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges</li>
<li>You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels</li>
<li>You have multiple years of experience in sales, support, operations or account management</li>
<li>You are able to set goals and achieve them</li>
<li>You are organised, meticulous and have impeccable communication skills</li>
<li>You work well in independent and diverse team environments</li>
<li>You are ready for a challenge and feel comfortable as a team player</li>
<li>You have analytical as well as critical thinking skills </li>
<li>You are fluent in German and English (at least C1) - any other language is a plus</li>
</ul>
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<p><strong>Du bist detailorientiert und verfügst über hervorragende Kommunikationsfähigkeiten? Du liebst es, in einem funktionsübergreifenden Umfeld zu arbeiten und Probleme zu lösen? Wenn das nach Dir klingt, würden wir uns gerne mit Dir unterhalten!</strong></p>
<strong>Hintergrund der Rolle</strong>
<p>Unser Onboarding Operations Team (Restaurant/Retail Onboarding) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass <strong>wir alle unsere</strong> (Restaurant und Retail-)<strong>Partner*innen durch ein nahtloses Onboarding-, Menü- und Fotoerlebnis auf Erfolgskurs bringen</strong>. Da Wolt sowohl in der Größe als auch im Umfang unseres Angebots wächst, muss auch die Stärke unserer Onboarding Engine mitwachsen.</p>
<p>Als Mitglied unseres Teams beherrschst Du die Kernfunktionen, einschließlich des Onboardings von Partner*innen und des Managements funktionsübergreifender Partner*innen sowohl intern als auch extern auf dem deutschen Markt. <strong>Du wirst mit den Partner*innen interagieren, sie bei Wolt willkommen heißen und sicherstellen, dass ihre Erfahrung nahtlos ist und sie für den Erfolg gerüstet sind!</strong></p>
<strong>Was wir bieten</strong>
<ul>
<li>Die Möglichkeit, in…